Refund & Return Policy – Mewar Jewellers
At Mewar Jewellers, we strive to provide you with the best shopping experience and ensure your complete satisfaction with our products. However, we understand that there might be instances where you may need to return or seek a refund for your purchase. This Refund & Return Policy outlines the guidelines and procedures for handling such situations. Please read this policy carefully before making any purchase on our website.
Eligibility for Refund & Return:
1.1. Return Eligibility:
a) Mewar Jewellers will accept returns of products that are damaged, defective, or not as described on our website.
b) Custom-made or personalized items are generally not eligible for return unless they are damaged or defective upon delivery.
1.2. Refund Eligibility:
a) If you are not satisfied with your purchase, you can request a refund for eligible products within [X] days from the date of delivery.
b) To be eligible for a refund, the item must be in its original condition, including all accessories, certificates, and original packaging.
Return & Refund Process:
2.1. Initiation of Return:
a) If you wish to return a product, please contact our customer support team at [customer support email/phone number].
b) Provide your order number, a detailed description of the issue, and any relevant photographs of the item(s) in question.
2.2. Return Authorization:
a) Our customer support team will review your request and provide you with instructions for returning the item(s) if eligible.
b) Please ensure that the returned items are securely packed to prevent any damage during transit.
2.3. Return Shipping:
a) The cost of return shipping for eligible products will be borne by Mewar Jewellers.
b) We will provide you with a prepaid shipping label or arrange for a pickup, depending on your location.
2.4. Inspection & Approval:
a) Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
b) If approved, we will initiate the refund process.
2.5. Refund Process:
a) Refunds will be processed using the original payment method used during the purchase.
b) Please allow [X] business days for the refund to be reflected in your account.
Non-Refundable Items:
The following items are generally non-refundable, except in the case of damage or defects:
a) Earrings (due to hygiene reasons).
b) Items that show signs of wear or alteration.
c) Custom-made or personalized jewelry (except in the case of defects).
Exchange Policy:
Mewar Jewellers currently does not offer direct exchanges for purchased items. If you wish to exchange a product, you can follow the return process mentioned above, and then place a new order for the desired item on our website.
Warranty:
Mewar Jewellers provides a limited warranty on our products against manufacturing defects. The warranty period and coverage may vary depending on the product. For warranty-related queries, please refer to our separate Warranty Policy or contact our customer support team.
Contact Information:
If you have any questions or concerns about our Refund & Return Policy, please reach out to our customer support team at:
Email: [customer support email]
Phone: [customer support phone number]
Note: Mewar Jewellers reserves the right to amend this policy at any time without prior notice. Please refer to the latest version of the policy on our website before making any purchase or return. This policy is effective from